Suffolk ACRE

I.C.T

Introduction

Suffolk ACRE's ICT (Information & Communication Technology) Department is a multi functional department that is able to offer internet services through it's ISP (Internet Service Provider) Suffolk Online.

Along with this it can offer ICT Support packages to support voluntary sector organisations from as little as £15 per month and also it can offer website and database development with discounts if you are from the voluntary sector!

Suffolk ACRE has a rich history of ICT with over 7 years experience of supporting the Suffolk Online project and it's 1500 home users, and several years experience supporting local voluntary sector organisations's ICT infrastructure.

Testimonials

Laura Hack, SAVO : I just wanted to formally write and say how impressed am with the service we receive from Suffolk Online , a far cry from our last service provider! Matt, Danny and Phil all have a pleasant phone manner, call back when they say they will and attempt to sort out our myriad of ICT and phone issues that arise throughout the year with minimal disruption.

I appreciate the robustness of the computer health-checks that Matt carries out on an annual basis at our office and the fact that he is always at the end of a phone line or email to answer the smallest query. The ICT infrastructure of a charity is hard to maintain if a budget isn't set aside for new purchases, but this is also true of ICT support. The monthly fee we pay allows us to budget and plan for our ICT support, with no hidden charges and as Suffolk Online is itself a charity, the staff understand our needs.

We thus applaud the work of Suffolk Online and thoroughly recommend it as a service provider!

Regards
 
Laura Hack, Partnership Manager

Michael Mason, Fornham All Saints Community Council :  "Our village Community Council at Fornham All Saints benefits greatly from your support and personally I am treated very kindly (as a complete IT idiot) by your team of experts at Suffolk Online."

D Smith, Suffolk Online Customer : "I always get online first time" In reference to our Suffolk Online services

P Collins, Suffolk Online Customer : "Suffolk Online has been my provider since February 2003 and i cannot thank the team enough for all their help in sorting our problems that i have experienced during this time, everyone has always had the time to help me"

Alison Archbold, Communications Manager, Young Suffolk : "To accommodate the IT requirements of these new posts Suffolk Online helped us to equip a second office at Castle Hill Community Centre in Ipswich as well as set up completely new offices at Framlingham Youth Club and SCA in Bury St Edmunds. This was a mammoth task and Matthew and the team were fantastic in their support during this really frantic time for us. It all went exceptionally smoothly and was all completed within the planned timescale with all the new staff joining us on 1^st April all set up with PCs and ready to go."

Rebecca Crerar, Chief Executive, Suffolk Refugee Support Forum : "We approached Suffolk ACRE for a quote to install six new PCs and a server in our office. Matt and Danny came to the office to discuss our needs and to look at the existing set-up which was badly in need of modernisation. They advised us of the best system to suit our needs and searched for the most cost effective equipment for us, bearing in mind our budget. The equipment was installed with minimal disruption to our office and is now running well. Matt has been very attentive in clearing up the initial minor teething problems we experienced, both by telephone and by visiting us."

Case Studies

During the course of the past 2 years we have been able to obtain a number of case studies that our clients have been happy to produce for us, including images and quotes. Please find these listed below should you be interested in these. We hope this gives a further indication of the level of work we perform for all our clients.

Young Suffolk Case Study - March 08

Suffolk Refugee Support Forum Case Study - May 08

The Team