Suffolk ACRE

VCS (Voluntary & Community Sector) ICT Support

Suffolk Online is now offering ICT Support packages to voluntary organisations and charities within Suffolk. From research performed in March-June 2006 it was discovered that many voluntary sector organisations currently have no form of formal ICT support arranged and if they do it is with often expensive commercial companies who don't understand the needs or budgets of the voluntary sector. This can result in inefficiencies within your organisation or charity, possible affecting the project you run or future bids that you may be going for.

As part of our packages you get :

• A dedicated helpdesk (Please call 01473 242566 for support queries) that is operated 9am-5pm each day (bank holidays and Christmas period excluded)
• Access to 3 permanent, highly experienced and knowledgeable staff
• Remote Support via advanced online tools
• On site support (charged additionally)
• Help and advice on whatever you require
• Procurement and Procurement advice
• Discounted packages because you work in the voluntary sector

If you are interested in what we can offer you, please find information on our products below.

Pay As You Use Support - £45 per hour. Minimum time 1 hour.

Please note all prices above are including VAT.

If your organisation has more than 30 PC's then we believe that you will most likely require a more personalised service. Suffolk Online has the flexibility to offer a completly bespoke service that meets your own needs so please contact us direct so we can discuss a unique proposal.

We believe by offering good value telephone and onsite ICT support through experienced staff that this will enable  organisations to more effectively use their resources by ultimately saving money, plan ICT infrastructure for the future and provide them with the knowledge that they can always call on someone who understands their needs.

As a company we also believe in adhering to strict principles that govern how we do our job. We have recently signed up to the official ICT Hub & Lasa ICT Support principles. These detail how we will treat all our clients in any job that we perform for them. For more information on these please visit www.lasa.org.uk/circuitriders/principles.shtml

We are also an accredited member of the Lasa ICT Hub Supplier's Directory as you can see from the official logo below. We hope that by both these accreditations that they show you an example of the ethical nature of the way we work and treat our clients.

If you haven't already seen information on the ICT team, some testimonials and interesting case studies please click on our main ICT page here. This we hope will give you further evidence of the quality of our work and the level of service you would receive if you took up the option of one of our packages.