Suffolk ACRE

VCS (Voluntary & Community Sector) ICT Support

Suffolk Online is now offering ICT Support packages to voluntary organisations and charities within Suffolk. From research performed in March-June 2006 it was discovered that many voluntary sector organisations currently have no form of formal ICT support arranged and if they do it is with often expensive commercial companies who don’t understand the needs or budgets of the voluntary sector. This can result in inefficiencies within your organisation or charity, possible affecting the project you run or future bids that you may be going for.

As part of our packages you get :

• A dedicated helpdesk (Please call 01473 242566 for support queries) that is operated 9am-5pm each day (bank holidays and Christmas period excluded)
• Access to 3 permanent, highly experienced and knowledgeable staff
• Remote Support via advanced online tools
• On site support (charged additionally)
• Help and advice on whatever you require
• Procurement and Procurement advice
• Discounted packages because you work in the voluntary sector

If you are interested in what we can offer you, please find information on our products below.

As of February 2008 we are also now able to offer discounts on our IT support if you buy in bulk. If you purchase 10 hours of on site support then you will receive a 5% discount and if you opt for 20 hours then you will receive a 10% discount on the amount paid. These hours must be used within a 12 month period. We hope by offering these discounts on bulk on-site support hours that it makes your life even easier as far as billing is concerned and you get a discount with it as well!

We believe by offering good value telephone and onsite ICT support through experienced staff that this will enable  organisations to more effectively use their resources by ultimately saving money, plan ICT infrastructure for the future and provide them with the knowledge that they can always call on someone who understands their needs.

As a company we also believe in adhering to strict principles that govern how we do our job. We have recently signed up to the official ICT Hub & Lasa ICT Support principles. These detail how we will treat all our clients in any job that we perform for them. For more information on these please visit www.lasa.org.uk/circuitriders/principles.shtml

If you haven't already seen information on the ICT team, some testimonials and interesting case studies please click on our main ICT page here. This we hope will give you further evidence of the quality of our work and the level of service you would receive if you took up the option of one of our packages.